In this post, I want to sum up what is all necessary for self service IT. In the two tables below, you will find the different requrements.
General requirements:
| Need | Description |
| Scaling and Elasticity | Platform is built to scale to a specific quota. Elasticity is built-in. |
| Pay-per-use | Platform provides the ability to charge the departments/users on their usage. |
| Device independence | Easy tasks and monitoring should be possible; platform should be built on internet standards |
| On Demand | Instances and Applications should be available once the user needs them |
| Simple to use | Users must only see what they need to work on. Provide a simple and clear interface. |
| Quota configuration and User Roles | Each department gets a specific quota of IT resources; departments can also set quotas on projects, applications and websites. Different user roles are necessary. |
Technical requirements:
| Requirement | Description |
| Resource Automation | Offer possibilities to automate resources and processes; usually done in Infrastructure platforms. |
| Simple API | Provide an API to interact with the platform. The API should support: launching, controlling and stopping applications. |
| Service Orientation | Service orientation is a key factor for Datacenter Integration. The concept has these aspects: services, interoperability through an Enterprise Service Bus and loose coupling. |
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